Public Corporate Flight Attendant Training

The fact that I have conducted over 45 corporate flight attendant training courses in which over 250 ladies and gentleman participated is a reason to offer public corporate flight attendant training.

This training course is aimed at corporate flight attendants who wish to improve their service standards, exceed their customer expectations, gain confidence, become motivated and learn useful skills and specific knowledge that they are able to apply into their daily work routine.

For business aviation companies with more than 4 corporate flight attendants I also offer tailor made training.

In order to ensure personal attention, the training is limited to 8 participants.

Initial courses for 2010:

June 12th-13th 2010

July 17th-18th 2010       FULLY BOOKED

August 28th- 29th 2010

October 8th- 10th 2010   First three day training in Geneva.

November 5th-7th 2010  First three day training in Munich.

More dates will follow as soon as they are confirmed by the hotel.

This two-day training includes:

• Free shuttle service from Geneva Airport to the hotel and back
• Single room in a **** Star Hotel in Geneva with breakfast
• Welcome dinner with Dietmar Duller
• Two-day intensive training course (20 hours) based on the principles of hands-on or learning by doing
• Conducted by Dietmar Duller, no outsourcing
• Morning and afternoon breaks with coffee, pastries, fresh fruit and mineral water
• Three-course lunch at the hotel
• Two training document folders, each containing more than 30 pages of writing
• Recognized training certificates (see photo gallery for pictures)

Outcome of the Customer Service Excellence Training – Day 1

• Discuss clients' expectations
• Apply precision in table setting
• Demonstrate a warm and sincere customer service
• Practice working under time pressure
• Demonstrate attention to detail
• Develop an understanding for exceeding customer expectations
• Demonstrate self-confidence
• Value your clients
• Describe and compare customer service excellence

Activities for the Customer Service Excellence Training – Day 1

• Arranging a tray in the correct order
• Precision in table setting for 1, 2 and 4 clients
• Changing cutlery and napkins with class
• Stylish napkin folding, following hygienic guidelines
• Performing under time pressure
• Organization is key to success
• Preparing tea and all of its considerations
• Opening Champagne, white Burgundy wine and red Bordeaux wine
• Preparation of classic and modern cocktails
• Personalized service of premium spirits

Tell me and I forget.
Show me and I remember.
Involve me and I understand.
The Customer Service Excellence training course is based on this principle.
The entire day consists on hands-on or learning by doing.

Outcome of the Soft Skills Training – Day 2

• Compare different clients
• Learn how to handle difficult situations
• Identify body language signals
• Demonstrate good manners
• Be aware of your corporate identity
• Communicate in the most appropriate way, no more “excuse me” or “sorry”
• Exceed customer expectations
• Understand the importance of cultural differences
• Create a customer-focused environment

Activities for the Soft Skills Training – Day 2

• Role play
• Individual exercises
• Demonstrations
• Presentation
• Teamwork exercises
• Interactive teaching- project
• Discussions

Send an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it if you wish to receive a detailed 6-page document about the Public Corporate Flight Attendant training course.