Dietmar represents a high level of professionalism and the training sessions are excellent. The standards in the executive charter jet industry are extremely high and our expectations have always been fulfilled. Dietmar delivers the training, which is specific to our needs, with enthusiasm, a great amount of knowledge and passion. His attention to detail, individual approach, excellent skills and his personality make him the trainer for us. Within the last year Dietmar has conducted several training sessions for us and I can highly recommend him.

Management of Global Jet Concept SA, a European leader in business aviation,  Geneva, Switzerland

Started in September 2007 and is ongoing- more than 140 flight attendants participated in over 30 training courses and achieved consistency and perfection.

We used to attend some flight attendants training courses in one of the most famous leading Swiss Hospitality Management schools. The professionalism of Dietmar Duller, his attention to the little details as well as well as his personality in general convinced Albinati Aeronautics to choose him as our exclusive Corporate Flight Attendant Trainer.  I strongly recommend Mr. Dietmar Duller to you as a flight attendant trainer in "Hospitality and Service Excellence". 

Stefano Albinati, Managing Director, Albinati Aeronautics, Geneva, Switzerland

"Exceeeding Customer Expectations" is a key phrase acting as a focal point throughout the tailor-made training conducted by Dietmar Duller. By teaching us how to proceed to reach this goal, he managed at the same time to exceed our own expectations! Much precious advice, always something practical, and personalized exercises that help us to imporve our competences in this challenging daily work. All different topics were covered with a high standard of professionalism and efficiency in a stimulating and enthusiastic ambiance. A couple of important ingredients for the "recipe of success" in order to constantly improve the performances of our flight attendants.

Sonia Neuenschwander, Senior Corporate Flight Attendant, France     

The service training of Dietmar Duller is really to be recommended for everybody working in Business Aviation as a flight attendant. This training is for beginners who need orientation and guidance as well as for experienced Flight Attendants who want to improve their skills and learn tips and tricks. At the end of the day every question has been answered and a lot of useful knowledge has been shared. Service, etiquette and many more relevant topics are presented in a lively atmosphere which aids the learning outcome. Real-life scenarios are discussed, exercises and role play are used and at the end of the day you do not even realize that you are attending a training seminar. Enriching! 

Dominika Sabatowska, Corporate Flight Attendant, Germany                                              

Our flight attendants received from Mr Dietmar Duller a high level of in-flight service training. Dietmar is an outstanding teacher, who aims at and enjoys transmitting his passion to others. He exceeded our expectations from the first seminar, and provided a wonderful, tailor-made training course. Every flight attendant really enjoyed this interactive seminar, and left with the strong feeling of having improved their skills and learned a lot, that they will they will be able to use and improve on our private jets. Dietmar’s high professionalism and wide knowledge convinced us to hire his services again for our next training sessions.

Marie Waendendries, Corporate Flight Attendant, Paris, France 

Passionate, professional and enthusiastic about training is the best way to describe Dietmar Duller. He helped me to realize and understanding how important little details are. Dietmar is a perfectionist and he created a great atmosphere which fosters the learning outcome. My confidence increased and I am excited about using all of that knowledge onboard of my private jet. Thank you for the outstanding training.

Renda Zdrazilova, Corporate Flight Attendant, Nice, France

I am a flight attendant on private jets and the services we offer must always be beyond the highest level. Dietmar Duller introduced me to this new world of high-quality service. Working on a private plane is totally different from working in a restaurant and Dietmar knows how to teach us in the best way possible. He is a good listener, understanding and open for our difficulties and problems and he always looks for possible solutions. His great teaching skills and interactive exercises made the training very interesting considering that it had been a very long day. He has a spectacular knowledge and I warmly recommend him as a trainer. Hope to see him soon again for another exciting course.

Sandra Patierno, Corporate Flight Attendant, Switzerland

Dietmar Duller really enjoys conducting the service training. I personally enjoyed his positive attitude and his professionalism. Those qualities enable him to create the unity of a group and allow you to discuss general problems and to express yourself. During the training course many different solutions  were found for problems which we face in our daily work. The service training is really useful for the flight attendants work and increases the quality of the service standards onboard.

Elena Nikitenko, Corporate Flight Attendant, Russia

When I first saw the syllabus of our Service Training day, I thought "why does it take so long?" Well, Dietmar Duller showed us differently and we learned many new things that unfortunately get lost within the working routine. He also emphasized attention to detail. Having been in this job for quite some time, I can really say that after all these years I learned something new and obtained many interesting hints and tips that Dietmar provided us with. Not only did he emphasize service issues but also proper communication, which was one of the most interesting parts. He made us even more aware of our working situation and of how to be productive and to deliver a good and professional service (even in a short time). Dietmar is a very professional and enthusiastic person and these qualities make the course extremely interesting. Even after a long day you feel like you want to know even more! I can really say that eventhough I thought I knew everything, Dietmar showed me differently.

Nathalie Reiffers, Corporate Flight Attendant, Luxembourg 

Outstanding, fascinating, demanding, challenging, addictive... Because our customers only expect excellence. We are here to make the sky the best place on earth.

Myriam Obadia, Corporate Flight Attendant, France

The training was so interesting, varied and versatile as it is our occupation. Dietmar Duller is an expert in the area of first class serice who pays a large amount of attention to all of the points that are important for corporate flight attendants. Its lecturer way is orientated towards our experiences, is motivating throughout all topic areas, and is nevertheless clearly and transparently structured, so that each open question can be answered. Existing knowledge and skills were expanded and many ideas, suggestions and hints will be integrated into our future work. For me personally it was the best training course that I ever participated in and I hope very much that our company will continue to co-operate with Mr. Dietmar Duller in the future.

Sabrina Eberharter, Flight Attendant on a private jet, Innsbruck, Austria

Dietmar Duller conducted our first Corporate Flight Attendant training in February 2010. His high level of knowledge, alongside his professionalism, enthusiasm, and attention to detail are a valuable asset for our flight attendants, enabling them to exceed customer expectations, and deliever a perfect service. When going through the objectives of the course, I imagined the days would be endless, but the combination of practical and theoretical work as well as Dietmars experience takes you through the course in no time, and leaves you wanting more. I personally look forward to our next course and can only recommend Dietmar Duller and his training course to all Flight Attendants in business aviation, hoping they will enjoy it as much as we did.

Kristel Henriod, Cabin Crew Manager, Switzerland