Even experienced flight attendants should visit this training course, because with time you get into a routine. Dietmar shows how to pay attention to the small details, which make a big difference.
Claudia Osobsky, Cabin Crew Manager, Austria, May 2013
I was lucky that my business aviation company organized a three-day one-to-one corporate flight attendant training course in customer service excellence with Dietmar Duller. The training has been very interesting and Dietmar has been extremely helpful and professional. The course was great and I learned a lot of new things. Thank you, Dietmar.
Nadine Hajir, Corporate Flight Attendant, Morocco, April 2013
I just had the great chance to participate in the corporate flight attendant training of Dietmar Duller. Dietmar is very professional and his huge knowledge has helped me to feel that there is no difficult situation if you have attented his class. All new things I've learnt thanks to him make me feel now that I am completely ready to work as a corporate flight attendant in business aviation; I am now prepared to face all challenges that might come my way. During the class you don't even feel the time passing and the way Dietmar provides his knowledge is so much at your ease that you remember everything at the same time! Another very good thing is that you practise a lot during the course and this makes it even easier to understand things better. In my opinion Dietmar's training is a must for all flight attendants who love their job and wants to bring their skills to a very high level. I would not think twice if I had a second opportunity to attend another training course with Dietmar! He inspired me and gave me the confidence that I needed! Thank you Dietmar for being there!
Desislava Kurteva, Flight Attendant, Bulgaria, February 2013
I was thrilled to participate recently in the two-day Customer Service Excellence training course with Dietmar Duller, which offered a wealth of information and practical demonstrations, proving you can never know everything! Dietmar was extremly professional and made the course great deal of fun and I was able to learn so much in a short space of time. I came away having gained enormous insight and knowledge within the Corporate Flight Attendant role and cannot recommend this course enough.
Kate Sollacher, Flight Attendant, United Kingdom, January 2013
I am glad to take this opportunity to thank Dietmar Duller for preparing and conducting the outstanding master class course that was tailor-made specifically for our operation. Enormous experience, worldwide awareness, and up-to-date competence make Dietmar an exceptional teacher. His creativity, devotion and passion made our course an experience that inspired all of us to strive for constant perfection, not only in customer service, but also in everyday life, in everything we do. The importance of a positive attitude, devotion, teamwork, leadership, communication, organization, constant learning and self-improvement were just some of the points touched upon by Dietmar. In addition, the latest serving techniques, personalized service sequence, cabin and product trends were all presented and practised during our course. I would strongly recommend Dietmar Duller's training course to anyone who has not yet attended it, as well as a yearly recurrent training for maintaining and constantly improving corporate flight attendants' customer service skills and knowledge in our fast and always- changing world.
Yulia Stupishina, Senior Flight Attendant, Russia, November 2012
I finally had the chance to take part in the training after two years of trying to accomodate it within my schedule, and all I can say is that even if you think you are well prepared, you aren't! Mr. Dietmar Duller gave me the motivation to improve my standards, which I Iearnt are never high enough! Exceeding expectations will from now on be a daily challenge and target. This training exceeded my expectations!!!
Clara Brew, Corporate Flight Attendant, Brazil, September 2012
Dietmar uses his extensive knowledge from all areas of corporate aviation and hospitality to train and coach flight attendants at all levels of experience. Many examples of real situations were used to explain concepts, and we were encouraged to share our own experiences. Everyone in the class was made to feel that their input was valued. Dietmar Duller greatly contributed to team building within our group, encouraging us to discuss all issues openly. I would highly recommend this training, even if you have been in aviation for many years.
Sophie Awdy, Lead Flight Attendant, Kingdom of Saudi Arabia, August 2012
Dietmar Duller's training was in depth, fascinating and thoroughly enjoyable. Ladies from all corners of the world and with different backgrounds attended the course, but he insured his material was relevant and useful for every-one of us. I found it excellent in motivating me and ensuring that I am always prepared. We covered everything from table layouts to awkward situations. I even discovered new and better ways of doing things that I thought were standard across the industry! I thought I knew everything, but it seems I was wrong! I thoroughly recommend Dietmar's training to anyone in the industry or looking to enter it.
Katharine Moore, Corporate Flight Attendant, United Kingdom, May 2012
I have already dedicated 18 years of my career to business aviation and gained much varied experience during this time. I therefore thought that nothing can excite me. My believe was proven wrong in these 2 days by the Customer Service Excellence Course with Dietmar Duller because I learned a lot. Dietmar brought to our attention so many details, which were just as interesting and helpful for beginners, as for those of us with experience. His practical part of the training, especially the "performing under time pressure" exceeded my expectations! Absolutely outstanding! I was also a teacher before entering aviation and that is why I can say: "Dietmar is a talented teacher". No one became tired or bored after 6-8 hours of classes each day. I am really looking forward to my next course with Dietmar( wine, culinary, or both)!
Galina Stepanova, Corporate Flight Attendant, Russia, May 2012
When we all came together as an existing crew, Dietmar Duller did not hesitate to adapt all of his knowledge to our individual situation on board. As our current service is already quite superior in itself, he watched us closely and made great suggestions on how to improve even more and "spice things up" here and there. The whole training course was all about communicating with each other, finding out as a team where our weak points are and also thinking outside of the box. It was a wonderful influence that Dietmar Duller has worked with many Russian and European operations and was able to demonstrate us the latest trends there! We all enjoyed benefitting from his vast experience and there was no question that Dietmar wasn't able to answer. His work attitude is absolutely professional but at the same time you feel very welcomed and at ease. That is exactly what I expect of a training course! In fact, we enjoyed his training so much that we are thinking of joining another one in the future. There are possibilities for additional workshops on food presentations that not only sound tempting but would be a huge plus for our CV's for the future! I can recommend this training to everyone who wants the best hospitality for their guests on board. I can recommend this training for hard working flight attendants who wish to join the private sector. The certificate awarded at the end of the training is acknowledged by many companies and Dietmar has a growing network of clients. An additional nice touch is that he only works with companies that treat their staff well. For someone who is new in the business that is a huge advantage!
Marion Wilms, Corporate Flight Attendant, Kingdom of Saudi Arabia, April 2012
The course allowed Amjet Executive crew to improve its quest of excellence towards our passengers, and provide cabin crews with all the necessary tools to improve their professionalism skills for their work. It was a brilliant course and we acquired great tips and ideas. Mr. Dietmar Duller was extremely professional and demonstrated a high degree of adaptability. The course unquestionably exceeded our expectations and we strongly recommend it to everyone who wants to achieve the best and highest standards in their business.
Eleni Karageorgiou, Cabin Crew Manager, Greece, March 2012
The corporate flight attendant training course with Dietmar Duller was an eye opener for me. Much attention was given to details and specifics, which make the daily work routine of a corporate flight attendant easier and more customer-orientated. The training program is well organized and these two days provide you with the answers to all the questions that you ever had in connection with your everyday work. Moreover, you experience a lot of fun and pleasure. For me personally I got ideas and tips that will definitely help me to arrange my work activities in a better way, impress the passengers and exceed their expectations(-cabin and food decorations, tea and wine presentations, etc.). Thanks to Dietmar Duller and his training course I now feel more confident and organized.
Elena Smetneva, Corporate Flight Attendant, Russia, January 2012
I would like to give my highest recommendation of Dietmar Duller’s corporate flight attendant training in customer service excellence. For me the whole weekend was a mind-opening adventure. By listening and asking "millions" of questions, I finished my course with a big happy smile! Thank you Dietmar.
Ann-Marie Nordström, Cabin Crew Manager, Finland, December 2011
Mr. Dietmar Duller is a great teacher; he successfully trained six flight attendants from different backgrounds and nationalities. On the first day he thought us how to make the perfect table setting, letting us practice several times, and showing us our mistakes and the solution. Practicing is the best way to learn! We spent10 hours of training and forgot that we were tired; it was so useful and interesting! On the second day we learnt basic good manners, general guidelines for protocol, cultural differences, verbal forms of address and so many more other things related to business aviation. I was so happy to learn more and more that it was a pity when the course was over. Now, feeling more confident and trying to put into practice what I have learnt, I am proud to have met such a wonderful teacher.
Silvia Colciago, Corporate Flight Attendant, Italy, October 2011
Dietmar Duller is an outstanding character, who brings private aviation exactly to the point. Attention to detail is an absolute “must” in business aviation in order to differentiate oneself as an individual and a company. All of these facet’s are demonstrated in the course and are professionally presented. Dietmar Duller knows how to motivate training participants and even to shape their individual contribution in advance in order to better respond to the respective customer.
Jacqueline Golay, Senior Corporate Flight Attendant, Switzerland, August 2011
I really enjoyed the course very much and it was very interesting. Thank you very much to Dietmar Duller for helping me to become more self confident when it comes to customer service related matters onboard the private jet in which I work.
Julia Hert, Corporate Flight Attendant, Germany, July 2011
Dietmar Duller is the perfect host and has a talent for sharing his extensive hospitality knowledge with his clients and customers in the business aviation industry. Dietmar gave us useful -tips that can be incorporated into our professional as well as private lives. Great suggestions and experience showed us that it does not always require large actions to implement them into our daily work. You can tell that Dietmar Duller lives his professional passion by educating corporate flight attendants in customer service excellence, and I look forward to attending another one of Dietmar’s inspired courses.
Jenny Ott, Corporate Flight Attendant, Germany, June 2011
Dietmar Duller's corporate flight attendant training in customer service excellence imparts comprehensive knowledge that is easy to access, concentrating on protocol and in-flight executive dining procedures. He gave me the tools to provide exquisite personal service comfortably on a family trip or with foreign dignitaries on board for important business meetings without ever being intrusive. The training, combined with the Allison Price’s culinary training, enables me to feel confident that when I step on a plane I am going to deliver an unmatched level of service. It offered me so much more than I could have imagined. The training is very hands on and it has also really helped me to feel involved, allowing me to see where I could do things better and at what level I was. It is fun and easy to understand, which I think was especially good for me being new to the corporate aviation industry. Thank you again to Dietmar Duller for all of the hard work and dedication that he has put into this training program. Sharing the knowledge that I gained from Training Solutions with my colleagues has greatly raised the bar of expectations.
Faith Hans- Corporate Flight Attendant, South Africa, May 2011
Excellent, organized and professional training program. Dietmar Duller has the right personality and skills to approach and guide everyone in this field. I have not only learned how to be a perfect corporate flight attendant, but also how to manage myself, and my future in this career. 2 days with service training, interaction, experiences, personal guidelines and useful information guided me in a new exciting and positive direction. I appreciate the time Dietmar took for each individual to feel comfortable, confident, open, and be ready for the corporate world. I will highly recommend this training to everyone, it also includes lots of fun, I am really looking forward to my next one.
Mette Sorensen, Executive Flight Attendant, Kingdom of Saudi Arabia, January 2011
GAMA Aviation Ltd. employed Dietmar Duller of "Training Solutions" to teach our Flight Attendants his "Corporate Flight Attendant Training Course" during September 2010. His course content, teaching techniques and delivery of lessons was to the highest standard of training that I have ever had the pleasure to attend. The feedback that was received from all attendees of Dietmar's course was extremely positive. His knowledge of service styles, etiquette and especially "wines of the world" is second to none. Dietmar also covered subjects such as "Difficult Situations" for Flight Attendants that are invaluable to all, no matter how experienced they may be. I would without a doubt recommend any Catering oriented Company to invest in "Training Solutions" to enhance their product. Dietmar arrives as a trainer and leaves as a friend.
Paul Milverton, Cabin Service Manager, United Kingdom, October 2010
I would like to strongly recommend Dietmar Duller's training course to anyone who wants to go above and beyond in the corporate world. I truly enjoyed his seminar and most importantly, i am coming home with a great deal of useful ideas i can easily implement in my job. Dietmar Duller's passion is second to none. If i could turn the clock and change anything about the seminar i would make it longer! Thank you for broadening my horizons and for making me want to be better at my job...
Raquel Lloret, Lead Corporate Flight Attendant, Saudi Arabia, June 2010
Dietmar Duller conducted our first Corporate Flight Attendant training in February 2010. His high level of knowledge, alongside his professionalism, enthusiasm, and attention to detail are a valuable asset for our flight attendant, enabling them to exceed customer expectations, and deliver a perfect service. When going through the objectives of the course, I imagined the days would be endless, but the combination of practical and theoretical work as well as Dietmars experience takes you through the course in no time, and leaves you wanting more. I personally look forward to our next course and can only recommend Dietmar Duller and his training course to all Flight Attendants in business aviation, hoping they will enjoy it as much as we did.
Kristel Henriod, Cabin Crew Manager, Switzerland, May 2010
The training was so interesting, varied and versatile as it is our occupation. Dietmar Duller is an expert in the area of first class service who pays a large amount of attention to all of the points that are important for corporate flight attendants. Its lecturer way is orientated towards our experiences, is motivating throughout all topic areas, and is nevertheless clearly and transparently structured, so that each open question can be answered. Existing knowledge and skills were expanded and many ideas, suggestions and hints will be integrated into our future work. For me personally it was the best training course
Sabrina Eberharter, Flight Attendant on a private jet, Innsbruck, Austria, April 2010
Outstanding, fascinating, demanding, challenging, addictive... Because our customers only expect excellence. We are here to make the sky the best place on earth.
Myriam Obadia, Corporate Flight Attendant, France, March 2010
When I first saw the syllabus of our Service Training day, I thought "why does it take so long?" Well, Dietmar Duller showed us differently and we learned many new things that unfortunately get lost within the working routine. He also emphasized attention to detail. Having been in this job for quite some time, I can really say that after all these years I learned something new and obtained many interesting hints and tips that Dietmar provided us with. Not only did he emphasize service issues but also proper communication, which was one of the most interesting parts. He made us even more aware of our working situation and of how to be productive and to deliver a good and professional service (even in a short time). Dietmar is a very professional and enthusiastic person and these qualities make the course extremely interesting. Even after a long day you feel like you want to know even more! I can really say that even though I thought I knew everything, Dietmar showed me differently.
Nathalie Reiffers, Corporate Flight Attendant, Luxembourg, January 2010
Dietmar Duller really enjoys conducting the service training. I personally enjoyed his positive attitude and his professionalism. Those qualities enable him to create the unity of a group and allow you to discuss general problems and to express yourself. During the training course many different solutions were found for problems which we face in our daily work. The service training is really useful for the flight attendants work and increases the quality of the service standards onboard.
Elena Nikitenko, Corporate Flight Attendant, Russia, November 2009
I am a flight attendant on private jets and the services we offer must always be beyond the highest level. Dietmar Duller introduced me to this new world of high-quality service. Working on a private plane is totally different from working in a restaurant and Dietmar knows how to teach us in the best way possible. He is a good listener, understanding and open for our difficulties and problems and he always looks for possible solutions. His great teaching skills and interactive exercises made the training very interesting considering that it had been a very long day. He has a spectacular knowledge and I warmly recommend him as a trainer. Hope to see him soon again for another exciting course.
Sandra Patierno, Corporate Flight Attendant, Switzerland, September 2009
Passionate, professional and enthusiastic about training is the best way to describe Dietmar Duller. He helped me to realize and understanding how important little details are. Dietmar is a perfectionist and he created a great atmosphere which fosters the learning outcome. My confidence increased and I am excited about using all of that knowledge onboard of my private jet. Thank you for the outstanding training.
Renda Zdrazilova, Corporate Flight Attendant, Nice, France, June 2009
Our flight attendants received from Mr Dietmar Duller a high level of in-flight service training. Dietmar is an outstanding teacher, who aims at and enjoys transmitting his passion to others. He exceeded our expectations from the first seminar, and provided a wonderful, tailor-made training course. Every flight attendant really enjoyed this interactive seminar, and left with the strong feeling of having improved their skills and learned a lot, that they will they will be able to use and improve on our private jets. Dietmar’s high professionalism and wide knowledge convinced us to hire his services again for our next training sessions.
Marie Waendendries, Corporate Flight Attendant, Paris, France, April 2009
The service training of Dietmar Duller is really to be recommended for everybody working in Business Aviation as a flight attendant. This training is for beginners who need orientation and guidance as well as for experienced Flight Attendants who want to improve their skills and learn tips and tricks. At the end of the day every question has been answered and a lot of useful knowledge has been shared. Service, etiquette and many more relevant topics are presented in a lively atmosphere which aids the learning outcome. Real-life scenarios are discussed, exercises and role play are used and at the end of the day you do not even realize that you are attending a training seminar. Enriching!
Dominika Sabatowska, Corporate Flight Attendant, Germany , March 2009
Exceeding Customer Expectations" is a key phrase acting as a focal point throughout the tailor-made training conducted by Dietmar Duller. By teaching us how to proceed to reach this goal, he managed at the same time to exceed our own expectations! Much precious advice, always something practical, and personalized exercises that help us to imporve our competences in this challenging daily work. All different topics were covered with a high standard of professionalism and efficiency in a stimulating and enthusiastic ambiance. A couple of important ingredients for the "recipe of success" in order to constantly improve the performances of our flight attendants.
Sonia Neuenschwander, Senior Corporate Flight Attendant, France, January 2009
We used to attend some flight attendants training courses in one of the most famous leading Swiss Hospitality Management schools. The professionalism of Dietmar Duller, his attention to the little details as well as well as his personality in general convinced Albinati Aeronautics to choose him as our exclusive Corporate Flight Attendant Trainer. I strongly recommend Mr. Dietmar Duller to you as a flight attendant trainer in "Hospitality and Service Excellence".
Stefano Albinati, Managing Director, Albinati Aeronautics, Geneva, Switzerland, November 2008
Dietmar represents a high level of professionalism and the training sessions are excellent. The standards in the executive charter jet industry are extremely high and our expectations have always been fulfilled. Dietmar delivers the training, which is specific to our needs, with enthusiasm, a great amount of knowledge and passion. His attention to detail, individual approach, excellent skills and his personality make him the trainer for us. Within the last year Dietmar has conducted several training sessions for us and I can highly recommend him.
Management of Global Jet Concept SA, a European leader in business aviation, Geneva, Switzerland, October 2008