Your clients will come from multifarious countries, industries and religions. They will have different histories, languages, and culture-related preferences. However, without exception, they will expect exceptional service from their flight attendants.

Training topics include

• Corporate identity
• Cultural differences (China, Japan, India, Arabian Pensinsula, Russia, France, Italy, Germany, USA)
• Introduction to good manners & etiquette
• General protocol guidelines
• Professional communication
• Flight attendant philosophy and attitude
• Handling difficult situations
• Children and their considerations
• Positive & effective body language
• Creating a customer- focused environment
• Exceeding customer expectations