FBO Training
Training your Fixed-Based Operators in customer service excellence ensures that your clients will receive the service they expect. This one-day training course uses the “hands on” method and includes role play, interactive exercises and practical training.
Training topics include:
- Personalized attention for clients and crew
- Concierge services
- Welcoming the client and crew
- Providing a positive impression in your lounge
- Introduction to corporate identity
- Professional e-mails
- Answering the phone correctly
- Verbal communication
- Introduction to etiquette and manners
- Exceeding customer expectations
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Global Jet Concept, Luxembourg - Client since 2007.
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